UBS Dive Center Reservation, Cancellation and Fuel Surcharge Policy
Charter bookings will only be confirmed upon receipt of a valid credit card number, expiration date and the cardholder’s name. No charge shall be made to the card unless the cardholder requests that UBSDiveCenter use said card for payment of services rendered.
Confirmation of the rendezvous location must be provided to UBS by on the day prior to the charter and the VHF radio must be switched on channel 16 for one hour prior to the rendezvous time.
We require at least 24 hours notice of cancellation. If the charterer cancels the charter within 24 hours of agreed charter time, UBSDiveCenter will charge the full cost of the charter booked. Emailed cancellations must be followed up by a phone call to a member of UBS staff at least 24 hours before the charter time Cancellations left on voicemail are not accepted.
Cancellation penalties for guests from cruise ships where the ship does not arrive in the BVI do not apply.
Cancellation penalties can be waived at the discretion of management.
The cost of diving is quoted at today’s price, but UBSDiveCenter retains the right to add fuel surcharges at any time.
Prices are quoted for payment by cash or traveller's check. An additional 5% will be added for payments by credit card. We accept American Express, Visa and MasterCard.